Torex™ PPM-HCM
The performance and productivity solution set from Torex offers a wide range of tools that integrate with key retail systems including POS, ERP, and CRM and are tailored to each customer's business processes. This ensures they are relevant and guaranteed to deliver measurable business benefits. Productivity Services deliver improved staff performance, consistent enterprise budgeting, labour cost reductions and provide a scientific measurement of current performance and gap analysis to pinpoint opportunities for improvement.
Torex PPM-HCM includes:
ePERFORMANCE! The web-based IT solution delivered by Torex, which can include all or a selection of the following:
eCLEARVIEW! Enterprise-wide cost control through central budgeting. This central budgeting system creates accurate store-specific budgets down to task level, and re-forecasts to control costs and achieve service goals.
KPI! - Key Performance Indicator (KPI) reporting system, continuously alerting on actual performance against set-targets in real-time. Key measures for sales, service and cost control are all displayed on a single screen, with one-click links to the heart of any issues.
FORECASTER! allows sales and cost targets to be set at store level, the forecasting system then creates a workload requirement to achieve these targets.
SCHEDULER! aligns staff with customer volume, delivering maximised service performance through better customer engagement. This labour scheduling solution automatically notifies managers how the schedule can be optimised without exceeding the labour budget so saving valuable time and effort.
CLEAR-Q! real-time service management system instantly and dynamically re-schedules staff either to open more tills and improve conversion during unexpected peaks of activity or to reduce idle-time at the till by focusing on other tasks during quieter periods.
T&A! handles Time and Attendance and delivers exact cost and staff attendance information for payroll. Management interaction is only needed when exceptions to the staff schedule occur, ensuring labour spend and service control are recovered on the same day.
HR! human resource management system covers all employee details from skills and pay rates through to holiday planning and absence management.
HEADCOUNT! customer counting solutions inform retailers how many customers are in-store, where they go, and what the conversion is.
SMILECOUNT! customer feedback solutions collects instant, continuous and first hand opinions on all aspects of a business's service and product propositions.
Market Sectors & Customers
 |
 |
 |
 |
 |
 |
 |
 |
 |
ePERFORMANCE! is installed in a wide customer base throughout Europe, and is available for retailers of any size or sector. For example:
- The UK's no.1 grocery retailer has rolled-out a forecasting and labour scheduling system to all 500 of its superstore formats
- The UK's leading electrical retailer has opted to use forecasting, labour scheduling, key performance indicators, time and attendance and customer counting within all its fascias
- A leading DIY retailer has installed a time and attendance solution across its entire estate
- The UK's no.1 general merchandise retailer has installed forecasting and scheduling, time and attendance and KPIs across all 850 stores
- A travel destination-based retailer has installed CLEAR-Q! in 13 of its sites
- A leading lifestyle retailer has installed forecasting, labour scheduling, key performance indicators, time and attendance and customer counting in its famous London flagship department store and estate
Product Benefits
- A roll-out return on investment within 3-12 months
- Increased sales by up to 10%
- Increased conversion by up to 15%
- Reduced labour costs by up to 10%
- Higher average transaction values
- Maximised service productivity
- Reduced queue lengths
- Continuous target setting and achievement
- Accurate labour measurement, forecasting and scheduling
- Accurate and fair payroll processes
- User-specific solutions from head office to store level
- Guaranteed success through extensive performance expertise
Data Sheet:
Download Information:
To display and print PDF files, you need the Adobe Acrobat Reader, which you can download free of charge at: http://www.adobe.com/products/acrobat/readstep.html.