Torex™ FRS-POS provides a total retail management system for retailers whose sales require supplying pre-sale and post-sale customer service and customer-centric product information
Torex™ FRS-POS created specifically for the demands of the furniture retail industry is designed to handle the complete retail management process, from sales ordering, stock management and customer care activities to warehouse and delivery operations, reporting and administration interfaces.
The immediate benefit of the system is that it allows retailers to consolidate accurate information instantaneously upon request, either at the corporate office, regionally or at the local store. All data is stored in a central repository, which means that employees will be working with the same real-time sales and performance figures ensuring that reports are consistent and accurate. Many retailers with a customised sales process (e.g., the furniture, bed and flooring markets) find their current point-of-service (POS) system makes sales complicated and inefficient. Their primary needs include:
- Recording customer requirements quickly and accurately
- Providing information on products and associated goods and services
- Obtaining information about an order in progress from any staff member
- Enabling sufficient employee knowledge about products and stock at other locations
- Maintaining proactive communication with customers
- Ensuring delivery of a customer order accurately and on time
- Handling complaints and service issues efficiently
Product Benefits
A total retail management solution, Torex™ FRS-POS can handle the whole sales process - and then some. It's functionality includes:
- Sales ordering
- Stock management
- Customer care
- Warehousing and delivery
- Reporting
- Administration
- Interfaces
In other words, Torex™ has everything you need to run your entire retail enterprise. And, as with all our solutions, Torex™ FRS-POS refelects 20+ years of experience serving some of the biggets retailing names in the world.